Refund Policy for TT Plastics
At TT Plastics, we are committed to ensuring your satisfaction with our products. We adhere to the guidelines outlined in the Consumer Guarantees Act 1993 and Fair Trading Act 1986, providing you with the following refund policy:
- Consumer Guarantees: We guarantee that our products will meet the standards expected by our customers and are fit for their intended purposes. If a product does not meet these guarantees, you are entitled to a refund, repair, or replacement as outlined by the Consumer Guarantees Act.
- Change of Mind: For change-of-mind returns, TT Plastics may offer a refund, exchange, or store credit at our discretion, provided that the item is returned in its original condition, unused, and within a reasonable timeframe (typically within 30 days of purchase). Customers may be responsible for return shipping costs in such cases.
- Defective or Faulty Products: In the event that you receive a defective or faulty product, please contact us immediately. We will assess the situation and, if the product is found to have a manufacturing defect, we will provide a refund, repair, or replacement in compliance with the Consumer Guarantees Act.
- Refund Process: To request a refund or return, please contact our customer service team at firstname.lastname@example.org. We may require proof of purchase, such as a receipt or order number, to process your request efficiently. Refunds will be issued using the original payment method wherever possible.
- Exceptions: Please note that certain products may be exempt from returns or refunds due to hygiene reasons, or if they have been customized or altered to meet specific requirements. These exceptions will be communicated clearly at the time of purchase.
- Customer Responsibilities: Customers are responsible for inspecting products upon receipt and reporting any issues promptly. Additionally, returned items must be in their original packaging and condition to be eligible for a refund or exchange.
- Legal Rights: This refund policy does not affect your statutory rights under New Zealand consumer law.
- Policy Changes: TT Plastics reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.